WhatsApp is where your customers already are. MessageBird Inbox for WooCommerce brings those conversations directly into your WordPress dashboard — so you can reply, link orders, and manage your inbox without switching tabs.
What the plugin does
- Live inbox — View and reply to incoming WhatsApp/Bird messages in real time from your WooCommerce dashboard.
- Contact linking — Match conversations to existing WooCommerce customers automatically or manually.
- Order linking — Connect a conversation to a specific WooCommerce order for full context.
- CRM integration — If you’re using Flipside CRM, conversations sync to your contact records automatically.
- Standalone mode — No CRM? No problem. The plugin works fully standalone with just a Bird API key.
Lite vs Pro
The Lite edition gives you the live inbox, basic contact linking, and standalone mode — completely free. The Pro edition adds WooCommerce sync, JPCRM integration, away mode, and CSV exports for teams that need more.
Install the plugin from your WordPress admin or visit the products page to learn more.