Last updated: May 2026
Who we are
The Flipside of Technology (“we”, “us”, “our”) is a technology company based in Montego Bay, Jamaica. We operate flipsideoftech.com and provide software products including Flipside CRM, Flipside ID, and BudgetBreeze. Questions about this policy can be directed to [email protected].
What data we collect
We collect information you provide directly when you create an account, subscribe to a plan, fill in a contact form, or use our products. This may include:
- Name and email address
- Billing information (processed securely through our payment provider)
- Business details you enter into Flipside CRM
- Usage data such as feature interactions and log-in timestamps
- Communications you send to our support or sales team
We also collect technical data automatically: IP addresses, browser type, pages visited, and cookies. See the Cookies section below.
How we use your data
- To provide, maintain, and improve our products and services
- To process payments and manage your subscription
- To send transactional emails (receipts, account alerts, password resets)
- To send marketing emails you have opted in to receive
- To respond to support requests and enquiries
- To comply with legal obligations
Who we share your data with
We do not sell your personal data. We share it only with trusted service providers who process it on our behalf, including:
- WooCommerce / WooPayments — subscription and payment processing
- Jetpack / Automattic — site security and performance
- MessageBird — SMS and inbox messaging for CRM users
- Amazon Web Services — cloud infrastructure hosting
Each provider is bound by their own data processing agreements and privacy policies.
Cookies
We use cookies to keep you logged in, remember your preferences, and understand how visitors use our site. Essential cookies are set automatically. If you leave a comment or fill in a form, your details may be saved for convenience on future visits. You can clear or block cookies in your browser settings at any time.
How long we retain your data
We keep your account data for as long as your account is active or as needed to provide services. Billing records are retained for a minimum of 7 years for legal and tax compliance. You may request earlier deletion of other data at any time.
Your rights
You have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — ask us to fix inaccurate or incomplete data
- Deletion — ask us to erase your personal data (subject to legal retention requirements)
- Portability — receive your data in a structured, machine-readable format
- Objection — opt out of marketing communications at any time
To exercise any of these rights, visit our Data Deletion Request page or email [email protected].
Data security
We use industry-standard measures to protect your data, including encrypted connections (HTTPS), access controls, and regular security reviews. No system is completely secure; if you believe your data has been compromised, please contact us immediately.
Children’s privacy
Our services are not directed at children under 13. We do not knowingly collect personal data from children.
Changes to this policy
We may update this policy from time to time. Material changes will be communicated by email or a notice on our website. Continued use of our services after changes take effect constitutes acceptance.
Contact
For privacy-related questions or to exercise your rights, contact us at [email protected] or write to: The Flipside of Technology, Montego Bay, Jamaica.